Disability Worker Screening contact information
Disability Worker Screening (DWS) within the Department of Justice (the department) is responsible for managing enquiries about the disability worker screening system in Queensland.
Hours
The hours of operation for DWS are Monday to Friday 9am to 4pm, excluding public holidays.
Phone
1800 183 690 (free call from landlines, call charges from mobile providers may apply. Please check with your service provider).
Persons with a hearing impairment
If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
- Step 1 - Contact us through your preferred NRS call channels detailed on the National Relay Service website.
- Step 2 - Provide the NRS with our phone number 1800 183 690. For more information about the National Relay Service visit: https://www.accesshub.gov.au/about-the-nrs
contactus@workerscreening.qld.gov.au
Department of Justice
C/- Manager, Disability Worker Screening
PO BOX 10179
Adelaide Street
Brisbane, QLD 4001
Have a Concern to Report?
If you’re worried about how a person with disability is being treated by a support worker, or if you suspect someone is working without the necessary clearance, we want to hear from you. Please email Intake@workerscreening.qld.gov.au to report your concerns.
Feedback and Complaints
The department is committed to effective complaints management and will deal with all complaints about actions, decisions or staff conduct in a responsive, confidential and fair manner. Information on how to make a complaint is available on the departmental website.
For information on reviewable decisions relating to worker screening decisions, please see the Review and Appeal fact sheet Review and Appeal fact sheet
Any information submitted via the contact details outlined will be used in line with our privacy statement.
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