Need help with the Worker Portal?

The easiest and quickest way to get help is through our Worker Portal User Guide (PDF, 9.8 MB) Worker Portal User Guide (DOCX, 12.1 MB). This document takes you through the portal registration and application process step-by-step. It also shows you how to use other features such as updating your details, viewing the status of your application, viewing your application history, requesting a replacement card, how to check if you are eligible to work and advising of a change in engagement.

All the important information you need to know about the Worker Portal and troubleshooting is in the guide. The table of contents and links throughout allow you to quickly find the information you need.